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1.6 Based on 25 reviews
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  • Customers like
    • Convenience 1
  • Customers don't like
    • Customer service 7
    • Do not credit your payments 6
    • Billing practices 5
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This bank (management) is definitely stuck in the past like cave people. They won't let Quicken access our data, and blame Quicken for it!! How ludicrous. How foolish and inconvenient. Sam's, Wal Mart and Lowe's use this poor excuse for a bank and I wish they would dump them asap. Also, if you have both interest and interest free charges on your account, you have to call them every month and "tell" them how to apply. That means listening to... Read more

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After dozens of times trying to log into my account from various computers and my phone I finally had to call and deal with the phone system. The web site either would not respond to my clicking on the log in button or not display all of the information so that a payment could be made. A few times it would log in and then a few seconds later kick me back out with a note saying that I was logged out for security reasons. I was informed at... Read more

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Synchrony Bank's smartphone access is very unfriendly, and especially for iPhone users. They seem to have completely blocked access to customer accounts from either the Safari or Firefox browsers. They also are the only financial services company that does not offer a mobile app. Stay away.

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My online charges and balance does not always match some of my receipts. I have always paid on time but in attempting to use the card at WalMart it is now being declined. They simply say they are correct. I have seen "extra charges" come and go on my online account page (but I have the receipts ) They cannot seem to get the account straight. So now my card is being declined even though I have a perfect payment record! These people at Synchrony... Read more

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I took a second job and every check I get I pay towards a credit card balance till it reaches zero, throw the card in the safe and move onto the next one. I started with a 530 I'm now at 580. I can't get above that. My frustration is Synchrony Bank whom I have 4 accounts with, has closed my PayPal Extras MasterCard Account which had a 500 balance, 2 months after I paid it in full. Walmart which had same limit they reduced it to 100.00 limit.... Read more

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Synchrony bank retail credit financial services, who does retail credit accounts for Amazon, Walmart, Dillard's, PayPal, Lowe's, Sam's Club, Newegg, Ashley Furniture, etc uses "predatory lending practices", insanely high usurious interest rates, and very poor customer service to cheat and rip-off retail customers who use their credit accounts! Boycott Synchrony bank and any retailer who uses them! My credit score is 750 and I have 20 plus credit... Read more

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By far the worst customer service of any place I deal with. I have a care credit card through them for dentist bills and there is no one worse to deal with on the phone. There automated service takes absolutely forever to get to talk to a person and then it tells you your call can't be completed please call back half the time. I mailed them a payment on the 15th for a bill due the 23rd and they gave me a late fee saying it didn't come in until... Read more

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I have 4 cards with Synchrony. Soon to be ZERO. Here are the details. Banana Republic: 12/2014 Value City: 12/2015 Amazon: 3/2015 Toy's R Us: 5/2016 I have NEVER paid late. NOT on THESE CARDS. EVER. My limit with BR went from $450 to $1900 limit. VCF from $3500 to $5000. TRU $200(yes $200), and Amazon $1,400. 45 days ago I get a letter from VCF saying my limit has been REDUCED from $5000 to $3,500. Why? Because of my proportional balances on my... Read more

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I was on the phone trying to resolve an issue with my credit card. This was the 3rd call I made and no one seemed to be able to handle a very simple problem. The last person I talked to , "Glen" was EXTREMELY rude to me. He talked over me and would not listen to what I was saying. I finally instructed him to document the conversation on the account, told him he was rude throughout the entire call, said "thank you" and hung up. I could... Read more

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You obviously did not know the terms of this account. It is interest free for a specified time after which there is interests. If you pay the minimum payment, it will NOT pay the balance within the interest free period. Simply take the original amount and divide it by the number of months and budget that amount to pay within the interest free period. Did you think Care Credit paid the bill for you like it was a charity and you owed nothing?... Read more

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