Contact Synchrony Financial Customer Service
Synchrony Financial Phone Numbers and Emails
Toll-Free Number:
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(800) 677-0718CareCredit, Open an Account
Customer Service:
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(800) 859-9975Healthcare Providers
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(866) 226-5638Savings Products
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(866) 396-8254
Synchrony Financial Emails:
Synchrony Financial Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Synchrony Financial Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Synchrony Financial is 8006770718. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Synchrony Financial may ask you for the following information to identify you as a customer: first and last name, phone number or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Synchrony Financial Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Synchrony Financial is 8006770718. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Synchrony Financial may ask you for the following information to identify you as a customer: first and last name, phone number or social security number.
People call Synchrony Financial mainly because of account, cards, payments and charges.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Synchrony Financial is privacyoffice@syf.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Synchrony Financial Website:
Synchrony Financial Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 8:00am - 12:00am (ET)
Sunday: 11:00am - 9:00pm (ET)
Synchrony Financial Customer Service Reviews
I tried seven different phone numbers and most of the time couldnt get past the automated system. Purchasing a CD didnt seem to be a question it knew how to respond to.
I eventually talked to a customer service representative who had never heard of a CD, but was able to connect me to the right person. Once I got to the right place the agent did a great job.
There was no service. Just went around in circles, no communication. Never able to talk to a person, just a virtual who provided no assistance
How Good is Synchrony Financial's Customer Service?
Summary of Synchrony Financial Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Synchrony Financial?
Payments and Charges Question:
- “Need to pay a bill”
- “Mixing payment”
- “Payment”
Account Question:
- “Account payoff”
- “Account number”
- “Lost account number need to registet”
Cards Question:
- “I don't have a card any longer but keep getting billef”
- “Cred card”
- “New card”
Request for Information Question:
- “Information”
- “To speak to someone about the payoff on my account”
- “Check on payments”
Product/ Service Question:
- “You cashed the check but haven't applied to my loan”
- “I’m buying a treadmill from treadmill outlet you approved me for 3500 (thank you) but the total is 3599 so it won’t pay. I suggested they allow me to put on a down payment but they say their system doesn’t allow that.”
- “To see if synchrony got my paperwork for my dispute”
Employment Question:
- “Payoff”
- “Payoff and what it's for”
- “Copy of 1099”
Shipping and Delivery Question:
- “I have not received my bill”
- “The bank text me they haven't received the payment”
- “Haven't received my card”
Activation/ Cancellation Question:
- “Can not activate the Sam’s plus card”
- “To cancel my loan”
- “Cancel credit card”
Website/ Application Question:
- “Application for care credit”
- “In regards to an application”
- “Trying to complete Chevron app online”
Return/ Replace Question:
- “Need to correct my address”
- “Change of email address”
- “Address change”
Staff Question:
- “Costermer service”
- “Customer service”
- “Need a manager”
Refund Question:
- “Where's my refund”
Other Question:
- “To finance a bedroom set 899”
- “Finano”
- “Cambiar mi número de cuenta para pagos”
Compare Synchrony Financial Customer Service To
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