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Contact Synchrony Financial Customer Service

How to Reach a Person at Synchrony Financial

Verified Contact Information

Toll-Free Number:

  • 1-800-677-0718
    CareCredit, Open an Account
Call customer service
Send Message

Customer Service:

  • 1-800-859-9975
    Healthcare Providers
  • 1-866-226-5638
    Savings Products
  • 1-866-396-8254

Accounting/ Billing:

  • 1-866-893-7864
    CareCredit, Manage Your Account

Business Customer Service:

  • 1-800-333-1082

General Info:

  • 1-866-664-0968

Headquarters:

  • 1-866-419-4096

Investors/ Franchising:

  • 1-855-818-3056
    For Equity Investors

Media:

  • 1-844-894-3960
    Opt-out of Marketing Emails

Synchrony Financial Emails:

Business Customer Service
Become a Merchant
Investors/ Franchising
For Equity Investors, For Fixed Income Investors
Jobs/ Career
Legal
Privacy Inquiries

Synchrony Financial Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Synchrony Financial Phone Number
1 (800) 677-0718
Average Hold Time
00:03:29
Average Calls duration
4 minutes
Most Popular Synchrony Financial Email Address
privacyoffice@syf.com
Synchrony Financial Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Synchrony Financial?

Most Popular Number:

(800) 677-0718
CareCredit, Open an Account
Total calls: 1 320 Issues resolved: 52 Last call: Apr 10, 2026

The company specializing in financial services provides real-time assistance via the following Synchrony Financial phone number: (800) 677-0718. Use this line to resolve issues with CareCredit or to open a new account. For accounting or billing inquiries, please call (866) 893-7864. Business customer service is provided at (800) 333-1082. For general information, please contact the dedicated specialist at (866) 664-0968. If you need to discuss investor relations related to franchising, please dial (855) 818-3056. To resolve corporate-related inquiries, please contact Synchrony Financial at (866) 419-4096.

The Synchrony Financial email address to discuss becoming a merchant is nationalsales@syf.com. For investor relations or franchising inquiries, please contact the company at investorrelations@syf.com. To discuss available positions and career opportunities, use the following Synchrony Financial contact: contactcareers@syf.com. Privacy policy inquiries are processed at privacyoffice@syf.com.

The Synchrony Financial headquarters is based in the United States at 777 Long Ridge Rd, Stamford, Connecticut 06902-1247. This is where key departments, including customer support, are located. You can use the Synchrony Financial address to send official letters, documents, or other paper correspondence. In this case, be sure to correctly indicate the recipient's name on the envelope to avoid delays.

The Synchrony Financial customer service team operates Monday through Saturday from 8 a.m. to 12 a.m. ET and Sunday from 11 a.m. to 9 p.m. ET. These are the business hours of phone support. If you use written channels, be ready to wait for a response within 24–48 hours. To avoid misunderstandings, we recommend clarifying the company’s schedule with the support manager by emailing or sending a message on one of the social media pages.

The Synchrony Financial website offers various online communication options. Each covers certain needs. If you prefer to resolve your issues with a virtual assistant, click the “Chat” button in the lower-right corner and send your questions or inquiries through the designated field. You can also find additional ways to contact Synchrony on the “Contact us” page, which is accessible as soon as you click on “Contact us” in the bottom menu. Choose the necessary block, open it by clicking on the arrow, and follow the telephone number.

PissedConsumer Club

Contact Information

Synchrony Financial Website:

Synchrony Financial Help Center:

Corporate Office Address:

Synchrony Bank
777 Long Ridge Rd
Stamford, Connecticut 06902-1247
United States

Other Info (opening hours):

Hours:

Monday - Saturday: 8:00am - 12:00am (ET)

Sunday: 11:00am - 9:00pm (ET)

More contact details

Summary of Synchrony Financial Customer Service Calls

2K TOTAL
CALLS
04:01 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Synchrony Financial?

Payments and Charges Question:

  • “Report fraud”
  • “Payment”
  • “Why my husband is being denied credit”

Account Question:

  • “Why are you taking 9769 from my account now? I thought I paid this all off. You even sent me my one of my payments back.”
  • “I can not access my Synchrony Bank online account”
  • “Need account number”

Cards Question:

  • “Lost card”
  • “Paying off card”
  • “Can’t reload my Amazon store card”

Request for Information Question:

  • “I want to talk to A Live Person. I am working-on paying-off,& paying-in-full.”
  • “To discuss my account”
  • “Checking re: scam”

Product/ Service Question:

  • “2 hours on the phone this time with multipa; departments amd got disconnected”
  • “You cashed the check but haven't applied to my loan”
  • “I’m buying a treadmill from treadmill outlet you approved me for 3500 (thank you) but the total is 3599 so it won’t pay. I suggested they allow me to put on a down payment but they say their system doesn’t allow that.”

Employment Question:

  • “Payoff”
  • “Payoff and what it's for”
  • “Copy of 1099”

Shipping and Delivery Question:

  • “I have not received my bill”
  • “The bank text me they haven't received the payment”
  • “Haven't received my card”

Activation/ Cancellation Question:

  • “Can not activate the Sam’s plus card”
  • “To cancel my loan”
  • “Cancel credit card”

Website/ Application Question:

  • “Application for care credit”
  • “In regards to an application”
  • “Trying to complete Chevron app online”

Return/ Replace Question:

  • “Need to correct my address”
  • “Change of email address”
  • “Address change”

Staff Question:

  • “Costermer service”
  • “Customer service”
  • “Need a manager”

Refund Question:

  • “Refund from Lowe’s”
  • “Where's my refund”

Other Question:

  • “Debt”
  • “Bad debt”
  • “Hablar”

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Frequently Asked Questions

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