GAYNEL M Zpv

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Verified Reviewer

Can’t reload my Amazon store card

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Let me speak to somebody. The number that l was connected to was wrong.

I need to speak to someone about my Amazon store card.

It was deleted off of my account and l cant put it back on. Ive tried several times.

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Cons:
  • Donot let customers speak to representatives

Preferred solution: I would like for my store card to be put back on my Amazon account

Jill O Yxt

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Balance

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Updated by user Jan 18, 2025

I was very satisfied

Original review Jan 17, 2025

The balance was 450. It's been paid off.

My balance is now 0. I've been paying 700 a month for a year.

The company tried to charge me interest. I don't owe any interest.

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Loss:
$300

Preferred solution: Full refund

Barry H Xae

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Verified Reviewer
| map-marker Sikeston, Missouri

You cashed the check but haven't applied to my loan

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I put a new a/c unit in my house right before I sold the house. The person that bought my house, also got a check from Bank of America to pay off the unit.

The check was cashed by synchrony, as per the bank; but was never applied to my account. You need to fix this. The check was bought by Norman David Bryant.

My name is Barry Hudson. You will not be getting any more payments from me.

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Sherri H Qkx

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Verified Reviewer

Bad practices

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Synchrony is horrible! Do not get any of their credit cards.

They don't like for you to make payments before they are due. They hold your payments, even on electronic bill pay, and will not put it back into your availability to spend. They cannot receive those types of payments unless you have the money in your bank to cover them. Seriously?

They are waiting for them to clear? Amex and BoA don't do anything like that.

Watch out for this if you are planning on using your cards for holiday shopping. Also, their customer service leaves much to be desired!

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Pros:
  • Buying on credit
Cons:
  • Billing practices
  • Poor customer service
  • Can not turn around and pay for an existing purchase

Preferred solution: Apology

User's recommendation: Run

Vincent L Juh

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Verified Reviewer

Worst customer service

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Called talked to 7 people just to get balance on my hearing aides and all I got was rudeness and 2 of them telling me to talk lower and 1 saying no when asking to speak to supervisor.. unbelievable..

u will not get any more money till someone calls me.. I blocked through bank..

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Cons:
  • Everything else

Preferred solution: Balance

User's recommendation: Stay away from them

1 comment
Guest

Yep, that'll show them! When their bill collectors start calling and your credit score drops you can write back whining how its all their fault like all the other deadbeats!!!

Barry H Xae

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Verified Reviewer

You cashed the check but haven't applied to my loan

I installed a new A/C unit in my house right before I sold it to Norman David Bryant. He bought a cashier's check from Bank of America and sent it to Synchrony to pay off the unit.

Synchrony cashed the check, but it was never applied to my account. I have sent proof twice of the check, and Synchrony keeps denying that they received it. The check was made out to Synchrony and they cashed it.

In other words, Synchrony has taken the money and still expects me to pay for it. I will not be sending them any more money!

View full review
Loss:
$4755
Cons:
  • Take your money and deny they have it

Preferred solution: Just apply the check they received to my account

User's recommendation: Do not use synchrony

Anonymous
map-marker Albuquerque, New Mexico

To speak to someone about the payoff on my account

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I got to tell you I was thoroughly pleased with the offer that I got for a settlement and they were very sympathetic and concerned about my injury which is reason why I asked for the settlement thank you so much you went over and above with a 40% settlement that you gave me you guys are awesome and I will recommend you guys to all my friends thanks again John Holly

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User's recommendation: Stated in the above paragraph

Montell Bme

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Verified Reviewer
| map-marker Rialto, California

I have not received my bill

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have a pacific time customer service and have a real person answer our calls

im having a hard time getting someone to help me with my bill that i have jet received , im trying to pay my bill so that i dont get a late charge, but no body seems to be there to answer my questions and i never received my CCard

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User's recommendation: very poor service

Anonymous
map-marker Grenada, Mississippi

Feed back is exactly this: automated systems are doomed to fail.

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Im buying a treadmill from treadmill outlet you approved me for 3500 (thank you) but the total is 3599 so it wont pay. I suggested they allow me to put on a down payment but they say their system doesnt allow that.

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User's recommendation: I do not have a problem with Synchrony they are a fine company. Automated systems are difficult to deal with , however, the company is working with me to see that I get the desired product.

Nicolette A Ice

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Verified Reviewer

I saved a cat by being approved for a $2000.00 credit limit. Have paid off $800.00 never late & always on time. They took the credit line away & gave me $1200.00.. so now i cannot use it for my dog

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My financial life is none of their business. They should be concerned if they r not being paid.

I paid down $800 had available credit & now i have $139.00 for my old dog. They do not care about ur health.

Ur animals health. *** them

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Loss:
$800
Pros:
  • Helped with a cat
Cons:
  • Then took away help for another animal

Preferred solution: My credit line back

User's recommendation: *** this bank. I needed to use it for my old dog but i will use another company

Anonymous
map-marker Lorton, Virginia

Phon# OFFICE on appLlCATIONS FRM AMAZON ecision applacation s.m amazon

there is a $120 error in a transaction either by amazon or synchrony. the process leading to the error: if a person wants an amazon credit card, they must first submit to amazon a pre-qualifying form.

if that form is approved, amazon generates and sends to synchrony an application for processing and approval. upon approval amazon is to credit the applicant's amazon's account with a $200 gift card. my application was approved by syncrohny; but amazon has only credited my account with $80. that is the $120 error.

i realize that your office probably has nothing to with this, but all i'm asking for is the phone number for the syncrohny office that does the application approvals. please-- i am disabled; 2 hours to do this 703-551-**** / jaclizjolie@***.com

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Daquarius Vsj
map-marker Forest Lake, Minnesota

Need a new card with a car care service and was not approved when I have 4 cards with you already.

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I CD applied for a card with a local tire store and got turned away. Not sure why.

BECAUSE you have no dam number to call I have 4 cards with your bank and never late Two of them are payed off. So why was I not approved

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User's recommendation: Have a phone number so the people who make your as rich and keep you on business can get in touch with you.

Anonymous
map-marker Forest Lake, Minnesota

I was trying to help my daughter get her car fixed and build her credit and since I have 3 different cards grime you I thought it would be a great way for me to help her

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The company could review the application from there already clients

Who is paying on time and you could help younger people who need to build up there credit You wont to stay in business Its the younger generation who will do it. And they will be so grateful for the opportunity they will pay the outrageous rates you put on us Think about your future if you wont to stay on business

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User's recommendation: Choose wisely

Scott Hauenstein

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Verified Reviewer

Synchrony/Google flagged legit phone orders as fraudulent!

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Updated by user Sep 19, 2024

Well, Google fixed the phone issue, but screwed me over on the store credit I was supposed to get.When I originally placed the order that got flagged as fraudulent by Google/Synchrony, I was told I'd also receive $350 Google Store Credit for placing that order and using their financing.After they incorrectly and falsely flagged my order as fraudulent on September 8th, they wouldn't restore my original order and told me I had to resubmit it. I did so, per their recommendation, and it went through.Today, I received the phone, and I went online to check for my store credit, only to find it was not there.

I reached out to Google Store Support via chat, and they told me that because the phone was re-ordered on September 8th, and the credit offer ended on September 7th, I didn't get the credit.Oh, *** no! I want that $350 store credit that was offered to me when I originally ordered the phone re-added to my account. Google/Synchrony caused the problem when they FALSELY and INACCURATELY flagged the original purchase as fraudulent.I should not have to lose that store credit because of Google/Synchrony's mistake. This was their fault, not mine.

I just spent over $1900 on a new phone from Google. The least they can do is make right what they did wrong.

A $350 credit that I was promised in my initial order is a small price to pay for their mistakes and my inconvenience.I need a contact with authority, either by phone or email or both, to Google for someone that can actually help me. I can't keep dealing with the Store Support; they're just giving me canned responses with no offer to escalate or resolve any issues.

Original review Sep 09, 2024
Synchrony has a financial arrangement with the Google Store for purchases made there. My wife and I placed orders for the Pixel 9 Fold through the Google Store on August 28th and used their financing through Synchrony.

This past Sunday, we get notifications that Google/Synchrony flagged our orders as potentially fraudulent.
We both reached out to Google and my wife was able to get her order restored, but I had to resubmit it. Now her phone is coming this week, while I have to wait until early October!

I'm extremely frustrated, because the fault was entirely theirs, and now I'm being forced to wait for my phone when my wife, at the same address, gets hers right away. Their phone and chat support is utterly useless, and I don't know of any other way to escalate this matter.
I do not understand why Synchrony would even consider flag our orders as fraudulent, knowing that a high-price order might come through from the Google store, ESPECIALLY when the financing request was done at the same time as the order was placed!
View full review
Cons:
  • Incorrectly flagging orders as fraudulent

Preferred solution: Apology

User's recommendation: Be prepared for a hassle if you get involved with Synchrony financing.

Daishawn Qns

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Verified Reviewer
| map-marker Denver, Pennsylvania

Scam number on your statement

I am questioning a number on the statement sent to me. I think it is a scam number.

The representative was not helpful and she hung up on me. If the number is on your statements they should be able to tell me if it is a real number to contact

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Vincent R Vrx

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Verified Reviewer

Surplus of funds in my care credit account have not been received in a reasonable time

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This is the third time I've requested a refund and a month has passed. I called a fourth time and explained to the representative that if my request fails this time, I would have to consider closing the account.

I should have mentioned this to the third representative but it didn't dawn on me then.

I realized that if I don't get the results I need, closing the account would result in me receiving the check. Thanks.

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Pros:
  • Generous credit limit
Cons:
  • Interest rates

Preferred solution: Full refund

About

Related Companies

General Electric, Synchrony Bank, CareCredit, Ge Money Bank, Ge Capital

Summary

Synchrony Financial specializes in premier consumer financial services. It was founded in 2014. Its headquarters is based in Stamford, Connecticut. Synchrony Financial offers a variety of credit card programs for purchase financing. Credit facilities are provided through programs developed with retailers, manufacturers, industry associations, merchants etc. Synchrony Financial available solutions include: private label credit cards, installment lending, promotional financing, loyalty programs, and savings products. The company has more than 300 000 locations across the United States of America and Canada. It employs over 10 000 specialists.

Synchrony Financial reviews and complaints

Synchrony Financial is ranked 658 out of 4998 in Financial Services category

Area Served

USA

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