Synchrony Financial Reviews and Complaints | mysynchrony.com @ Pissed Consumer

Most helpful review

New Reviewer

May 09, 2022 Michael C Eof

Credit card .... need to speak to service plz

The billing dept had mistakenly mailed my monthly invoice statements to the wrong address for several months until I corrected it after being notified that the account was being suspended . I have a very positive history ( always paid on time years of history. Now I get turned down for reregistering with Lowes ?????? I request to get a new Lowes credit card . Can you help me ????? Thx

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#3559029

Location

Windermere, Florida

Preferred solution

A new Lowes credit card … reinstate my account.

New Reviewer

Mar 07, 2022 Miguel L Vmp

Can’t get in touch by phone or on line

If you guys not going to answer when I call, how in the word Im going to make a payment so right now Im trying to sent you this message and Im still writing so it could go through

User's recommendation: Don’t make payment on line.

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#3389370

Location

Fort Worth, Texas

Preferred solution

Again and again I’m trying to make a payment

New Reviewer

Feb 08, 2022 Bonnie J H

I Need to talk to a real live human being not a computer not a bot but I need help from a human or I will have to close before I start.

1.1

I am about to close the card if I can't talk True a living human being not a robot or hours on the phone or computer trying to get around on your Web just called for immediate call return or number to call you. What are you royalty?

User's recommendation: Think twice!!!

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#3325542

Location

Phoenix, Arizona

Preferred solution

To Talk to a human being how many times must I say this how do you slow?

Feb 01, 2022 PissedConsumer3307595 of Las Vegas, NV

Horrible customer service

1.0

I get a statement in the mail from synchrony every month. For years I have paid my bill by calling the number on the statement and using the automated system. Since a couple of months the automated system has problems and connects me to customer service in India. At...

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#3307595

Location

Las Vegas, Nevada

Preferred solution

I would just like to be able to pay my bill

New Reviewer

Dec 16, 2021 Sandra Villines

Cant get any help

1.0

Rooms to Go ran my credit through Synchrony Bank. Sychrony Bank denied my application as the address dont match the address on my drivers license. My drivers license had my updated address and it DID match my credit bureaus. Synchrony Bank is incompentent and didnt know how to read the most recent address. Now I have a ding on my credit due to their incompetence. Rooms to go threw their hands up and said they cannot do anything to help me--it's all Sychrony banks fault. I called Synchrony bank and they refused to help me. they are absolutely no good and uneducated when it comes to reading address on credit bureaus. I want them to withdraw their inquiry and they made a mistake by not being able to read properly

User's recommendation: Dont shop at Rooms to Go using Synchrony Bank.

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#3163965

Location

Dickinson, Texas

Pros

Zero interst

Cons

Refuse to take responsibility for their mistake
Bad customer service
Refuses to help

Preferred solution

remove the inquiry from my credit bureau due to their incompetence in not knowing how to read the address on the credit bureau

New Reviewer

Dec 16, 2021 Sandra Villines

They dont know how to read a credit bureau

1.0

I applied for Rooms to Go credit. Synchrony was incompentant and couldnt understand that my address is the most recent one on file. They looked at an address from over a year ago, then denied me credit as "address does not match"....This dings my credit a bit now. thanks for your incompetence.

User's recommendation: dont use sychrony bank when applying for credit.

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#3163946

Location

Dickinson, Texas

Cons

Cant read credit bureaus correctly
Ignore the bbb when trying to get help
Wont help you fix their problem

Preferred solution

I want them to withdraw the inquiry from my credit bureau and approve me for credit.

New Reviewer

Nov 15, 2021 Iris B Vzn

Card never received

1.8

Applied nov 2 and 7-10 days passed with no reciept of card. Worried about intercept. When was it shipped? Tracking?

User's recommendation: Customer service unavailable. Robots redundant and no help with no card rec'd.

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#3068044

Location

Centerville, Georgia

Preferred solution

Deliver product or service ordered

Nov 12, 2021 PissedConsumer3059012 of Las Vegas, NV

Late fee

2.0

I had a late fee because I misunderstood Amazon's charging. I never got a bill. I called synchrony when I saw a huge drop in my credit score. I was told by their automated system that they do not forgive late payments and was unable to speak to a person

User's recommendation: Do not accept a synchrony credit card if you are elderly unless you are extremely tech savy.

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#3059012

Location

Las Vegas, Nevada

New Reviewer

Nov 05, 2021 Hernan H Nsc

I want to get a loan

Hi Im Hernan M Hernandez I want to get a loan for a side by side Rzr. Whats going is that my brother helped me get a Rzr with his credit but I want to apply for a loan so that I can change that Rzr under my name

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#3040348

Preferred solution

A loan

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New Reviewer

Oct 29, 2021 Mary K Qwi

Need to speak to rep

2.7

I need to pay the right promotion purchase. My promotion period is about to expire. I pay on-line. Not good customer service with the on line options

User's recommendation: Give good phone number.

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#3019072

Location

San Antonio, Texas

Loss

$223

Preferred solution

Move payment over to correct purchase

New Reviewer

Oct 25, 2021 Absalom Vww

Lowered limits and closed account out o nowhere

1.0

Original review updated by user Oct 25, 2021

I have 5 accounts with evil Synchrony. My mattress firm account limit was lowered out of nowhere (Ive used the account twice), next my Ashley account limit was lowered, then my Car care account. The lowering of my limits out of nowhere dinged my score over 60 points. Today, I check my accounts, and they closed my Car Care account. I am baffled. My score has been obliterated and Ive worked so very very hard to have a good score! This is so unfair for them to have done this to me and my family.

User's recommendation: Do not open Synchrony products.

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#3008123

Product

Synchrony Financial Credit Card

Cons

Treat loyal customers like trash
Very deadly to their customers

Loss

$3000

Preferred solution

Let the company propose a solution

New Reviewer

Oct 25, 2021 Rochelle O Oej

Closed my accounts for no reason

1.0

I have excellent credit. I use my credit cards when I am in those stores and pay my balances on time. Today i got letters from Synchrony they closed my JC Penney (I've had the account for over 40 years), Old navy and Lowes for no reason. Their letter said it was because I was indicitive of high failure to pay. *** I paid Lowes $14,000. in the last year alone and have everything on automatic payment so nothing is late. I called and they couldn't give me an answer why. I checked my credit reports all excellent so what's my next step???? I'm contacting each company and giving them *** for their banking company. And I'm going to my Senator and the State Attorney General.

User's recommendation: Stay away from Synchrony Bank and the stores they represent.

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1 comment

Feb 10, 2022 PissedConsumer2131471 #2131471

So, how did that work for you? How do you feel now that you found out No One Cares?

0 1

#3007448

Cons

Every aspect of dealing with them they are dishonest

Preferred solution

I want my cards back and the negative reviews taken off my otherwise perfect credit report.

Oct 24, 2021 PissedConsumer3004678 of Cincinnati, OH

Payment

I made a mistake making an Amazon payment. The person that spoke with me and was very professional and handled my concern. Great job.

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#3004678

Preferred solution

Full refund

Oct 12, 2021 PissedConsumer2963523 of Rock Hill, SC

Impossible to get to a responsible party that can actually resolve simple issues.

Just want to get a monthly bill so I can make payments... Hard to get a live person .. and when I eventually do, they can't resolve the issue and I hear the most absurd excuses... one actually told me that the Post Office was returning my mail to them .... I get tons of Bank offers in the mail each week ...I'm sorry I let the Dentist's office talk me into this matter.

User's recommendation: Stay away from these " looking good" deals... not worth the aggravation.

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#2963523

Location

Rock Hill, South Carolina

Preferred solution

I need a monthly bill so I can make the payment....

New Reviewer

Oct 04, 2021 Natalie D Gam

Payment

Im making $400 payments snd only $200 is posted you need to post the other amounts from last six months

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#2937103

Preferred solution

Let the company propose a solution

New Reviewer

Sep 27, 2021 Margarette H

Prêt pour mon bateau

J'aimerai parler avec un préposé en français. Veuillez me contacter s'il vous plaît, c'est pour mon prêt numéro de prêt 000760****000003328 Téléphone 450 258 **** ou 514914**** Merci

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1 comment

Nov 02, 2021 Margarette H #2086418

Aucune réponse à ce courriel, serait-il possible de parler avec un de vos agents Mon numéro de téléphone est 514 914 **** TRÈS IMPORTANT

0 0

#2912845

Cons

Service clients

Preferred solution

Let the company propose a solution

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Privacy and Data Security	2/5
Diversity of Products or Services	1/5
Discounts and Special Offers	1/5
Website	1/5
Interest Rate	1/5

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