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Pissed Consumer Interviews ?
This is a copy of a complaint I filed with Synchrony Financial via a "complaint form" I found at Elliot.org. This company is a farce and I'm pretty sure my issue will not get resolved, meaning that I'll be paying a LOT MORE $$$ for a $150 charge than I should have. Interest, but the extra $25/month for 2 plus years! HOPELESS! I will never use Synchony Financial again. I also sent a copy of this email to other contacts I found on Elliot.org site - the "higher ups". We'll see if anything happens. Here's my beef: I am an extremely upset customer! Long story, but will try to minimize my comments. I purchased appliances at HHGregg by applying for credit from your company. I received all but ONE correct appliance in the 4 appliance package; however, all appliances (all 4, even though I only received 3 of the correct appliances) were purchased with the 3 years same as cash option on Synchrony credit. Since the store didn't have the correct microwave in stock to complete the package order, they provided me with a "loaner" microwave until the correct microwave came into stock. This loaner microwave was a cheaper model than the microwave I purchased as part of the package deal. FINALLY, the last CORRECT appliance (microwave) arrives - about 4 months after the original purchase of the 4-appliance package. Since the "loaner" microwave was cheaper than the correct microwave, the difference in cost was now added to my Synchrony account as an adjustment; HOWEVER, THIS ADJUSTMENT WAS NOT ADDED ONTO MY ACCOUNT AS PART OF THE PROMOTIONAL PACKAGE. Upon multiple contacts over the last 4 months with my salesperson at HHGregg, AND WITH SYNCHRONY customer service, this last item - the microwave, still HAS NOT been added as part of our original promotional package. We are PAYING interest on this microwave and our monthly payments have increased $25 per month! HHGregg indicates that every time they email the promotional change paperwork to your company, they get a return email message back saying YOUR EMAIL BOX IS FULL! I now have a copy of this HHGregg email and the message (email box is full) in my possession. THIS IS RIDICULOUS! What kind of company does business this way. Absurd! And, to top it off, every time I contact Synchrony I can't understand the person on the other end, and they have ABSOLUTELY NO DESIRE to try and help me. What happened to using caring customer service people who actually speak unbroken ENGLISH? All they say is that they haven't received the appropriate paperwork. Imagine that! I'm so angry and frustrated at this point. I'm ready to get on social media every where AND contact the Better Business Bureau with my concerns. At this point, I have not other recourse - unless, of course, this form does some ACTUAL good - which I have serious doubts about. Please contact me ASAP at the phone number I have listed. This matter must be resolved soon - especially since HHGregg has filed bankruptcy and is, for all intent purposes, defunct!
We have three things financed thru Synchrony bank. I wish had had zero. Our first issue was resolved by a customer service rep. She was pretty awesome. Our bill payment from our bank apparently never made it there but we resolved that. Today my husband was called by...Read more
Synchrony bank randomly close to two of my accounts recently that I didn’t even have a balance on have never had a late payment on. Worse yet, they gave me no warning and no notice. Just a dear John letter in the mail saying they closed my account. When I called to...Read more
I have the luxury card and while on vacation in Jamaica I missed 1 payment due to lack of internet service! These people called my phone and left me endless messages! I came home last week Monday evening and on the Wednesday I set up the payment for the due date while...Read more
I have quite a few accounts with synchrony, let's start with the first issue. I made a large purchase and the store I made the purchase through agreed to match a different stores promotion, it was for 36 months 0% everything was fine and now all of a sudden synchrony...Read more
This company has revoked one credit card, and reduced the limit on another, when both had a zero balance, and were NEVER late when they did have a balance. They claimed it was due to a low credit score, but my score is considerably higher than when they granted the...Read more
This corporation is deceitful more like spies with much power and control. They will offer you the opportunity to work@home only to deceive you by placing equipment in your home that it intended to sync every piece of electronics and machinery including your vehicle....Read more
I needed new tires and there was a promotional offer from Sam's Club through Synchrony to get a $45 statement credit with your first purchase. That was the ONLY reason I applied for the card. I should have realized something was up when I only qualified for the highest...Read more
Synchrony Financial - Worst loan center EVER
They are horrible!!!! There’s a million numbers to call to pay your bill. You can’t pay online or by mail. And then when you do make your payment you are on your phone for 15 mins bc of all the stupid automated things You have to listen to... if you pay even 5 mins pass your due date... 38$ late fee. I HATE having this loan WORST LOAN EVER!!!!
I have a Guitar center card which originally started as owned by Capital One and then they switched everything to Synchrony. I never had one problem, complaint, fee, or anything negative when it was owned by Capital One. Every since it switched there have been fees,...Read more
NEVER NEVER use this company, their rep made a miscalculation when going through how much I need to pay monthly to avoid interest and it cost me $469 on an original $1800 dentist bill. They will not budge though it was their reps fault. Now I am paying interest on the...Read more
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