Synchrony Financial Reviews and Complaints

This is a copy of a complaint I filed with Synchrony Financial via a "complaint form" I found at Elliot.org. This company is a farce and I'm pretty sure my issue will not get resolved, meaning that I'll be paying a LOT MORE $$$ for a $150 charge than I should have. Interest, but the extra $25/month for 2 plus years! HOPELESS! I will never use Synchony Financial again. I also sent a copy of this email to other contacts I found on Elliot.org site - the "higher ups". We'll see if anything happens. Here's my beef: I am an extremely upset customer! Long story, but will try to minimize my comments. I purchased appliances at HHGregg by applying for credit from your company. I received all but ONE correct appliance in the 4 appliance package; however, all appliances (all 4, even though I only received 3 of the correct appliances) were purchased with the 3 years same as cash option on Synchrony credit. Since the store didn't have the correct microwave in stock to complete the package order, they provided me with a "loaner" microwave until the correct microwave came into stock. This loaner microwave was a cheaper model than the microwave I purchased as part of the package deal. FINALLY, the last CORRECT appliance (microwave) arrives - about 4 months after the original purchase of the 4-appliance package. Since the "loaner" microwave was cheaper than the correct microwave, the difference in cost was now added to my Synchrony account as an adjustment; HOWEVER, THIS ADJUSTMENT WAS NOT ADDED ONTO MY ACCOUNT AS PART OF THE PROMOTIONAL PACKAGE. Upon multiple contacts over the last 4 months with my salesperson at HHGregg, AND WITH SYNCHRONY customer service, this last item - the microwave, still HAS NOT been added as part of our original promotional package. We are PAYING interest on this microwave and our monthly payments have increased $25 per month! HHGregg indicates that every time they email the promotional change paperwork to your company, they get a return email message back saying YOUR EMAIL BOX IS FULL! I now have a copy of this HHGregg email and the message (email box is full) in my possession. THIS IS RIDICULOUS! What kind of company does business this way. Absurd! And, to top it off, every time I contact Synchrony I can't understand the person on the other end, and they have ABSOLUTELY NO DESIRE to try and help me. What happened to using caring customer service people who actually speak unbroken ENGLISH? All they say is that they haven't received the appropriate paperwork. Imagine that! I'm so angry and frustrated at this point. I'm ready to get on social media every where AND contact the Better Business Bureau with my concerns. At this point, I have not other recourse - unless, of course, this form does some ACTUAL good - which I have serious doubts about. Please contact me ASAP at the phone number I have listed. This matter must be resolved soon - especially since HHGregg has filed bankruptcy and is, for all intent purposes, defunct!